Why do I get the message "The progressive stream download timed out" in Viewer Web?

This usually happens if you try to play back a clip from DRM-restricted production on a Mac or PC with an external monitor plugged in.

If you have a laptop or other computer with an integrated screen, try to unplug all external monitors. Alternatively, use and iPad or iPhone to watch the material.

We regret any associated inconvenience, but DRM restrictions are largely outside our control.